We're typically available Monday through Friday during regular business hours. 

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All correspondence usually happens via email. Since there are so many details to cover, it's incredibly helpful to be able to look through our correspondence during the process. I do schedule occasional calls as needed but find the email method absolutely works the best throughout the process. I’m also available via text for quick answers and updates.

Standard Orders 

• 50% of the total project fee is required as a deposit to secure your project booking. Deposits are non-refundable.

• Remaining 50% is due prior to website launch or after final handoff of the the deliverables.

Rush & A La Carte Orders

• Rush Orders - 50% is required to begin the project with the remaining 50% due prior to launch.

• Site Updates - The full design fee is due prior to updates being made to the site.

• Final invoices not paid within 7 business days from the invoice date will incur a $50 late fee per week. Final files and tutorials will not be delivered until all payments have been received.  

Due to the nature of design work, refunds are not issued under most circumstances. Should you choose to terminate a project prior to the process being started, refunds must be requested within 7 days of the receipt of your payment. If the design process has already begun, you are required to pay for all work that has been completed up to the cancellation point, at an hourly rate of $125 per hour. Deposits, rush-fees, and payments 8 days or older are non-refundable, and a design credit will remain for one calendar year to use toward future projects. These terms are non-negotiable. Refunds will be processed within 30 days.

You will be granted 3 rounds of reasonable revisions during each stage of the design process: Mood Board, Overall Template, Each Page of Site. Although it's rare, additional revisions are billed at $55 per round after the first 3 should you need more. Post-launch edits and updates are billed at $125/hour. You may receive a quote by contacting me or writing to hello@annaco.studio

Many factors determine the timeline for a project (complexity of design, revisions, etc.) Most projects average 2-8 weeks once we begin the process, however, each project is unique. You will receive an estimated timeline when you request a quote.

For website design, your investment will look like this:

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- Annaco Studio Website Production Fee

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Additional charges from third-party providers:

- Site Builder Plan Fee 

- Depending on your needs and budget, we may choose to build you site on a cloud-based web development services like Wix/Wordpress/Shopify

- Hosting

- SSL certification

- Domain name registration

- Image sourcing fees* (in case we need to buy images for your website)

- Font sourcing fees* (in case you will want to use paid fonts)

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Please be advised, You are responsible for covering the fees associated with using third-party services, but I'll be happy to help set up everything  for you if needed. 

Should you need to pause the design process for any reason, or become unresponsive, the project will be put on hold. You will be added to the next available queue spot once you are ready to resume working together. Should you make edits to the work that was provided by Annaco Studio during this period, additional fees will be required to restore the work created prior to the project’s pause. Additional fees may also be applicable to projects changing direction after pausing.

Projects paused for 3 months from the last day of communication by the client will require a $150 re-start fee. Clients that have not responded by one calendar year forfeit all payments and the right to any design work completed.

Annaco Studio is not liable for any photos, page copy and design elements provided by clients. You are required to have permission before submitting any page copy, design elements or photography to use on your site and accept full responsibility for any misuse or copyright infringement.

By submitting an order and completing your deposit, you—the client—are acknowledging that you have read, understand and agree to these terms of design.